- Payments & Shipping
Payments & Shipping
|Payments are expected within 48 hours of invoice creation on most deals.|
Payment methods accepted:
• Bank Wire Transfer / EFTS / ACH ** no fees
* Payments made through paypal are subject to a 8% fee added to your invoice. Payments go to paypal account firstname.lastname@example.org
--All items we have for sale are ready for shipping within 24 hours of full payment.
- Payment Deposit Information:
We accept deposits to hold items before making full payment. We only accept deposits for transactions larger than $10,000.
The deposit amount must be at least 50% of the total invoice amount. Once we receive the deposit amount we will send you an invoice via email with the remaining balance due. After a deposit is made the full payment must be paid within 2 business days.
You must make the initial deposit within 2 business days via bank wire transfer or paypal payment (payable via credit card). Items remain for sale until we receive a deposit or payment.
Once full payment has been made the items are ready for pickup.
- Commercial Invoice Requirements:
To create a commercial invoice requires the below information to be submitted to our accounting department. Send us your information EXACTLY as you would like it to appear on your invoice. We cannot create an invoice without all the required information.
1. Business Name (or your name if you do not have a business name)
2. Business Address (Full address including country)
3. Telephone Number
4. Email Address
5. Contact Person
FULL PAYMENT IS REQUIRED WITHIN 2 BUSINESS DAYS OF AN INVOICE BEING CREATED & PRIOR TO SHIPPING – NO EXCEPTIONS -
We can ship our items to almost any location in the world.
The sales price displayed on our website are FOB Indianapolis, Indiana. To determine your CIF cost requires a shipping quote and further discussions.
-How to get shipping quotes:
NOTICE: We only generate export shipping quotes for orders valued at $5,000 or more. If your order is below $5,000 you must set up your own export shipping method and provide us with all required documents. No minimum for United States shipping quotes.
Please answer ALL questions as we will not give quotes if we do not have answers for each question. Send the answers via email to email@example.com
Shipping Quotes to United States delivery addresses:
1. What address will the items will be shipped to (Complete / full address for delivery)?
2. What is the contact person’s name for this shipment?
3. What is the telephone number for the contact person?
4. Does your address have docks or forklifts for unloading this shipment?
5. Is this address a commercial or residential address?
6. What sku / item numbers are you going to purchase?
Shipping Quotes to International delivery addresses:
1. What is the Zip Code and/or Country the items will be delivered to?
2. What type of location is this delivery address? (example: Sea Port, Airport, Warehouse, Office Building, Home Residence)
3. What is your business name?
4. What is your phone number?
5. What is your email address?
6. What sku / item numbers are you going to purchase?
To obtain a shipping quote for international shipments can take up to 24-48 hours to complete.
*** There are additional packaging fees for exporting LI-ION battery containing items - for full details see our page here: Battery Packaging
Arrange Your Own Shipping Method:
To arrange your own shipping method (use your shipping agent/service) you must send us the below information. Provide this information via email to firstname.lastname@example.org
Provide this information:
1. Name of your shipping company
2. Contact person name at the shipping company
3. Shipping company contact email address
4. Shipping company contact phone number
5. Have your shipping agent email us a completed BOL prior to loading date. We must have a BOL from your shipping agent to release products.
If you will be picking up merchandise in your own vehicle you must pay via bank wire transfer or cash in person. No exceptions.
You may return most, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (2 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 2 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We cannot pay for returns for international orders. You are free to inspect the items at our location prior to international shipments. You can be present during the loading of the container also.
Let us know if you have any further questions---> email@example.com
You can also call us Monday - Friday (7 AM - 4 PM eastern time) ---> 317-489-7575
Here are a couple places we have sent bulk containers for customers:
Still have questions? Simply fill out the below form and we will get in contact with you soon.
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